Coping with Difficult People
Bosses, supervisors, co-workers, friends, family members... difficult people can make your life hell, but you can do something about it. Based on fourteen years of research and observation, Coping with Difficult People offers proven, effective techniques guaranteed to help you right the balance in bad relationships and take charge of your life. More than half-a-million copies of this book have been sold.
Learn how to:
- Stand up to anyone -- without fighting.
- Blunt a sniper’s attack.
- Get a clam to talk.
- Cut off a Sherman tank at the pass.
- Manage bulldozers.
- Get stallers off the dime.
- Move a complainer into a problem-solving mode.
Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power that rightfully belongs to you in any workplace or personal setting. Fully indexed so you can zero in on the problem personality you’re trying to deal with. 226 pages paperback